HERE WHEN YOU NEED US

Support

Questions, technical trouble, or feedback—we’ll help you get back to making subtitles.

Email supportcontact@trieflow.com

Replies usually arrive within two business days.

Getting started

  1. Drag a video or audio file onto the window, or choose Add Media.
  2. Transcription runs entirely on your device.
  3. Review the Cues, Review, and File tabs.
  4. Choose Export and select SubRip, WebVTT, or plain transcript.

Supported input

SubtitleForge accepts any video or audio format that AVFoundation can read, including:

  • .mp4 and .mov video
  • .m4a, .mp3, and .wav audio

Troubleshooting

A file has no audio track

SubtitleForge reports a file with no audio track as such. Confirm that the selected file contains playable audio, then try again.

A long file is taking time

Long files are CPU and GPU bound. Transcription and subtitle processing run entirely locally, so completion time depends on file length and the Mac’s available processing power.